(A) Click the Register link found on both the header and footer navigation sections to go to the registration form. Complete the registration form and click Register at the bottom of the page. Once the form is completed, a confirmation email will be sent to your inbox. Click the link in the body of the email to complete registration. You are now ready to log in to AuctionMart and start bidding!
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(Q) I'm under 18 and can't signup?
(A) In accordance with standard law those under the age of 18 cannot participate in auctions as they are unable to make legally binding contracts
Selling
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(Q) How can I list an item?
(A) As of 4/27/2009, only contracted hospitals, surgery centers, clinics, healthcare organizations and manufacturers contracted with Centurion Service Group will have access to sell their equipment on AuctionMart. This is a business decision made by the site owners and is not necessarily permanent. If you represent any of the aforementioned facilities and/or organizations, you may contact AuctionMart Support directly at 708-761-6656 or by email at brandon@centurionservice.com.
Bidding
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(Q) How can I place a bid?
(A) You must be logged in to your AuctionMart account to place a bid. Once you have chosen an item to bid on, enter the bid amount in the Place Bid field located below the Starting Bid price on the auction page and click the Place Bid button. You will now see confirmation that you are the high bidder or a message telling you that you have been outbid, or that your bid is below the reserve price.
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(Q) How can I keep track of items I'm bidding on?
(A) You can keep an eye on everything you are bidding on by visiting the My Account page and selecting the Bidding tab.
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(Q) How do I place a proxy bid?
(A) To place a bid, enter your bid amount into the Place Bid field located below the Starting Bid price and click the Place Bid button. The bid confirmation screen will display the minimum bid needed (Standard Bid) and will allow you to adjust your bid accordingly. If you wish to place a standard bid, adjust your bid to match the minimum bid value shown.
If you wish to place a proxy bid, enter your maximum bid price into the Your Bid field. If someone else comes along and tries to outbid you, the auction software will automatically place additional bids on your behalf up to the value of your proxy bid. The auction software will raise your actual bid to the minimum necessary, but will remember your maximum. This means you can stay on top of the bidding without having to be near a computer.
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(Q) How do I know if I am outbid on an item?
(A) Our auction system will automatically notify you via email if you are outbid.
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(Q) Why did the auction end time extend when I placed my bid?
(A) Any bid that is placed within the last fifteen minutes of an auction will cause the auction end time to extend an additional fifteen minutes.
Payment Arrangements
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(Q) How do I pay once I have won an item?
(A) When you win an item, an email will be sent to you with an attached invoice. Please complete and fax thepayment form to 708-343-7100 or email to gina@centurionservice.com. Payment must be received within 48 hours from the end of the auction. Failure to do so will result in the item being re-posted for sale. Payment must be made in full and the Terms of Sale must be signed before an item will be released to a buyer.
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(Q) How do I sign the Terms of Sale?
(A) You must be logged in to your AuctionMart account to sign the Terms of Sale (aka Buyer's Agreement). Once logged in, go to My Account and click the Won Items tab. Click the Sign Buyer's Agreement link next to each auction you have won. Payment must be made in full and the Terms of Sale must be signed before an item will be released to a buyer.
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(Q) If I want to pay by wire transfer, what are the wire transfer instructions?
To make arrangements for wire transfer please email brandon@centurionservice.com
Shipping Arrangements
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(Q) How can I make shipping arrangements once I have paid for my items?
(A) Once payment has been received and the Terms of Sale (aka Buyer's Agreement) have been signed, the location of your items will be released to you. As per the Terms of Sale, all payments and arrangements associated with de-installation, packaging, and shipping are the responsibility of the buyer. The buyer has 10 business days from the day payment is received to remove the items from their specified location. If the items have not been removed in that time, they will be considered abandoned and reposted for sale. Payment will not be refunded.
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(Q) What if the item I won needs to be de-installed?
(A) As per the Terms of Sale, all payments and arrangements associated with de-installation, packaging, and shipping are the responsibility of the buyer. The buyer has 10 business days from the day payment is received to remove the items from their specified location.
Before de-installation is initiated, the person or company performing the de-install must provide both Centurion Service Group and the hospital or facility where the item is located with a certificate of insurance or bond for an amount no less than one million ($1,000,000) dollars. Both Centurion Service Group and the hospital or facility must be named as additionally insured. If the de-installation requires the removal of a wall, the buyer is responsible for all costs and arrangments associated with having the wall removed. Furthermore, the buyer is responsible for all costs and arrangements associated with having the wall replaced and/or restored to its original condition or a condition established by the hospital or facility once de-installation is complete. Buyers must use professional, experienced, qualified de-installers.
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(Q) Who can refer me to shipping companies and de-installers?
(A) For referrals to shipping companies or de-install technicians, please contact alex@centurionservice.com.
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